Frequently Asked Questions (FAQ)

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Frequently Asked Questions (FAQ) 2017-11-01T14:59:06+00:00

Are you the same Hightech Signs in other cities?

Hightech Signs used to be a national franchise, but split apart into individually owned and operated locations long ago.  Many of us still use the word “Hightech” somewhere in our unique names to this day.  DFW Hightech Signs since 1989


What is the order process?

  1. QUOTE
    We’re happy to provide free estimates to ensure your project budget is on target.
  2. DEPOSIT
    We ask for deposit to start design or production (a purchase order works in lieu of deposit for pre-approved clients.)
  3. ARTWORK PROOF
    We email an artwork proof for your review, and include 3 rounds of edits to make sure you’ll love the finished design.
  4. APPROVAL
    Once you approve the artwork, the production timeline begins!
  5. COMPLETE!
    We contact you when your order is finished.
  6. Bonus Step! We love getting your happy reviews on our Yelp and Google pages!

What forms of payment do you accept?

We accept cash, checks, and Mastercard, Discover, Visa, or American Express.


What is the turnaround time?

Completion time depends on the type of signage and quantity. Most print jobs can be completed in 3 business days (once we have artwork approval and deposit.)  More complex jobs such as monuments, lighted, routed/engraved signs, etc. take longer (sometimes 1-4 weeks depending on materials, permitting, and install calendar.)


Can you RUSH orders?

In most cases, we can expedite simple orders to you within 24 hours.  An additional service fee will be added. Exclusions include large quantities, custom material type/sizes that has to be ordered, formed letters, lighted signs, etc.


What file formats do you need?

A vector file is the best format for production (.pdf, .ai, or .eps).  Fonts need to be either outlined or e-mailed along with the artwork. Vector files are required when cut vinyl is needed; if you don’t have a vector format we can create one based on your needs. High resolution PDFs and JPEGs can sometimes be used when printing artwork, but we’ll warn you if we think the resolution is too blurry for large-format printing.